Terms and Conditions
Postage and Packaging
Postage and packaging costs are based on the total weight and the delivery address of your order. (Minimum charges apply to all zones.)
Delivery
We aim to despatch goods within three working days after receipt of the order. You will be notified by email if there is a delay sending your order. UK orders are sent by first class post; overseas orders are sent by Airmail.
Out of Stock Items
If you order an item which is out of stock, you will be notified by email of the delay with the option of a refund for that item.
Method of Payment
We accept Visa, MasterCard, Visa Electron, Maestro and Eurocard payment methods through our secure third-party WorldPay payment processing system.
Security

- How safe is shopping at Saxtet Publications?
Shopping here is one of the safest and easiest ways to shop online. When you decide to checkout at Saxtet Publications we transfer you to the WorldPay secure server to process your payment information. WorldPay is one of the leading credit card verification services, used by thousands of online shops worldwide.
- How can I verify that the credit card page is secure?
This is easy, when you have entered your name and delivery details and decide to proceed to the secure payment page you will see the lock icon in the status bar of your browser. Just hover your mouse over it and it will show you that it's "SSL Secured 128bit".
- How safe is my order?
WorldPay uses the latest encryption technology. We guarantee that every transaction you make at Saxtet Publications is protected and safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Saxtet Publications.
- Is there anything else I can do to protect myself from unauthorised card use?
Both Visa and MasterCard® now offer additional protection systems to give you extra protection from unauthorized use of your credit or debit card when you shop online. If you use either of these types of card, sign up to the following services:
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MasterCard® SecureCode™ is a new service from MasterCard® and your card issuer that provides added protection when you buy online.
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Verified by Visa protects your card twice when you shop online with Visa – firstly with a personal message, and secondly with your own secret password.
If you use either of these services, you will be prompted for additional security information when making your payment online at Saxtet Publications.
- No credit card details are kept on this site.
Prices
Invoices will be issued in pounds sterling and your credit card company will convert the payment into your own currency. Price information displayed on the Saxtet Publications website is subject to change without notice.
Tax Charges
The current rate of VAT in the UK on printed music is 0%. There may be local taxes for which the customer is liable at the point of importation. These are the responsibility of the customer.
Privacy
We do not pass your details on to third parties.
Refunds
We will always replace or refund faulty items, providing that you notify us of the problem on receipt and return the relevant item. We will also consider refunds in other circumstances if you contact us and explain why you are dissatisfied.
Guarantees and Disclaimers
All the information provided on this site is merely intended to be informative. We cannot guarantee that it is comprehensive, up-to-date, or fully accurate.
The site contents are therefore not intended to provide or imply any warranties and we cannot be held responsible for any action that is taken arising from the site contents.
Contact Details
If you have any questions about your order or any aspect of our on-line sales, please contact us.